Digital Harbour | Privacy Policy
Scope Of The Policy
Please read the following privacy policy (“Privacy Policy”) carefully before using this Website, our Digital Harbour platform or the related services provided by through the Digital Harbour platform or this Website (the “Services”). When we use the phrase “Digital Harbour” we mean the (1) the Website, and the Services; (2) our web-based online services API portal and (3) the software and associated services utilized by the foregoing to collect, compile, combine, real time marine data from multiple sources (or applicable third party licensors) to support research, development and innovation in the marine field.
COVE (hereinafter referred to as “we”, “us”, or “our”) is responsible for the Personal Information it gathers and the policy as described herein, details the management of such information that the Services collect and receive. COVE has designated staff members who are responsible for compliance with the mandate of our Privacy Policy as well as obligations under the Personal Information Protection and Electronic Documents Act (commonly known as PIPEDA).
“Personal Information” constitutes information about an identifiable individual, which includes, but may not be limited to an individual’s name, home address and phone number, age, sex, marital or family status, an identifying number, financial information, educational history, medical history etc. Personal information, however, expressly excludes the name, title and business contact of the organization that an individual may be employed with.
This Privacy Policy applies to all Users and Visitors. The term “User” refers to registered users of the Digital Harbour Platform. “Visitor” refers to an individual who simply browses or otherwise uses the Services without being registered.
By submitting Personal Information to or using the Digital Harbour, you consent to the collection, use and disclosure of Personal Information in the manner as described by this Policy and as permitted or required by law.
Information Collected
We may collect information as required or permitted by law, including without limitation some or all of the following information from Users when you register or otherwise use the Services:
- Your name
- Your e-mail, phone number, city and Province of residence
- Your affiliated organization
- Languages
Purpose of Collecting Personal Information
The most common reasons for us to seek out your Personal Information may include:
- To verify of User identity and protection against fraud;
- To communicate with Users and to seek feedback on the Digital Harbour;
- To provide alerts and notifications related to Digital Harbour;
- To perform analytic functions create digital profiles of Users; understand how Users use the Digital Harbour; generate insights and understand how Users interact with us; and improve our Website and Services;
- To customize your website experience with us, including to: remember User interests and preferences; customize the services we share with Users; and track and categorize User activity and interests on our website, some of which may involve the use of cookies (see Cookies section below in this Policy);
- To send commercial electronic messages and marketing communications;
- To comply with audit and legal requirements;
- Any other purposes for which we have consent in accordance with applicable laws.
We may also seek your Personal Information for purposes such as identity verification, reference to past interactions, creating a record of ongoing interaction, customer service evaluation or to authorize any of the above purposes.
Consent To Procure And Use Information
Upon collecting Personal Information, we will ask for your consent to use and disclose the information. Consent is not mandatory and may be withdrawn at any time except towards the use of such information for the fulfillment of our legal obligations. However, please note that the lack of consent or withdrawal of consent may lead to our inability to provide you with full functionality of the Digital Harbour.
We will assume that consent towards the use and disclosure continues for the purpose for which the information is collected, until there is an express withdrawal of such consent.
Consent may be sought electronically (e.g. on our website/ web application, through checkboxes on web forms or other disclaimer statements), or orally (e.g. by phone or in person) or in writing (e.g. by signing a form or checking a box on a form).
Consent shall be deemed not required in situations authorized by law. These may include instances of ongoing legal proceedings, emergencies threatening life, health and/or safety, or when Personal Information exists in the public domain.
Extent of Information Collected
We shall collect information only to the extent required, i.e. to the extent that ensures efficient delivery of services requested by Users and any other consented purposes.
Extent of Use, Disclosure and Retention
We will not share your Personal Information except as permitted by this Privacy Policy, as permitted or required by law, or with your consent. However, in accordance with this Privacy Policy, we may share your information with our subsidiaries and affiliates, who in turn shall be bound by the terms laid herein. Third-party vendors or contractors will be contractually restricted from using the Personal Information other than to carry out the contracted-for services.
In addition, we may share aggregated information with parties such as our founders, marketing agencies or advertisers. The information however, shall not contain Personal Information, relatable to individual Users.
Upon your request, we will terminate your account as described in the Terms of Use. After your account is terminated, we may retain your Personal Information to comply with laws, prevent fraud, resolve disputes, troubleshoot problems, assist with any investigations, enforce the Terms of Use, and take other actions otherwise permitted by law.
Cookies
Our website uses cookies to understand how this Website is used and in order to help us improve your overall online experience. Cookies are files which are stored on your computer or device after you visit a website. Except for strictly necessary cookies (as described below), most of the cookies on our websites expire at the end of your current session on our website. However, some of our cookies have an extended lifespan which may be brief or last for longer periods. Some of our cookies are persistent and will never expire.
We may use the following categories of cookies on our website:
Strictly Necessary – These cookies are necessary for the website to function (for example, for effective communication or security) and cannot be switched off in our systems. These cookies are usually only set in response to actions made by you which amount to a request for services, such as login/session, security/CSRF and load balancing functional cookies. You can set your browser to block or alert you about these cookies, but some parts of this website will not then work, such as: remembering your search settings; and remembering if you have accepted our Terms of Use and Privacy Policy.
Visitor Statistics and Performance – At our website we use cookies to collect aggregate information and statistics from our website regarding unique Visitors, length of time of visit, date of visit, bandwidth used, pages viewed and sites visited before and after leaving our site. Personally identifiable information is not directly linked to this information, such as name, address, e-mail and telephone number.
Website Preferences – These cookies are used to provide services or remember settings to enhance your visit for example text size or other preferences. The information these cookies collect is anonymous and does not enable us to track your browsing activity on other websites. By using our website, you agree that we can place these types of cookies on your device.
If you’d prefer to restrict, block or delete cookies from our Website, you can use your browser to do this. If you choose to disable all cookies we cannot guarantee the performance of our website and some features may not work as expected. Here are cookie examples of changing cookie settings in Edge, Chrome, Safari.
Accuracy of Personal Information and Email Preferences
Personal Information shall be maintained in as accurate, complete and up-to-date manner as necessary to serve the purpose(s) consented. Any inaccuracies or changes to the information may be corrected by contacting us at technical@coveocean.com, or by contacting our designated Privacy officer.
We may periodically send you e-mails that directly promote the use of Digital Harbour or Services or provide you information about Digital Harbour and related programs. When you receive promotional communications from us, you may indicate a preference to stop receiving further communications (i.e. to “opt-out”) by following the unsubscribe instructions provided in the e-mail or by contacting our Privacy Officer. As long as you are a registered User, we may send you service related communications, including notices of any updates to our Terms of Use or Privacy Policy, which you may not opt out of.
Location & Safeguards
We shall make every reasonable effort to ensure that your Personal Information is secure and shall employ feasible physical, technological/electronic and organizational safeguards to fulfill this mandate. Examples of safeguards include: limited access to relevant information by authorized employees only, allowing safeguard through passwords or personal identification numbers (PINs) to your account, and use of firewalls and encryption technology for electronically stored and transmitted information.
Access to Your Personal Information
Users have the right to review and verify their Personal Information, as well as seek clarification regarding, use, disclosure and protection of their Personal Information. Such an access to information request may be made in writing to:
Privacy Officer
privacy@coveocean.com
Upon such a request, we may require you to provide sufficient information to verify your identity and to minimize the risk of an information breach. No fees are attached to purposes such as correction or change in information. However, in case your enquiry entails a fee, details of the same shall be communicated prior to processing your request.
If you have any concerns regarding compliance with the above principles, please contact our Privacy Officer who oversees privacy governance, including dispute resolution, communications activities and reporting to our management team.
Revisions to this Privacy Policy
This Privacy Policy may be revised from time to time, without prior notice, and the most current version shall prevail. A copy of the Privacy Policy may be procured from our website or by contacting the Privacy Officer.